Customer care

Support - SIM Card - How do you recover a forgotten PIN or PUK code? 4G Does Ditebogo loyalty program apply to business customers? How can I continue to use my mobile without credit? How do I avoid additional charges on postpaid contract? How do I buy data bundles using Orange Yame? How do I cancel my loyalty programme subscription? How do I check my balance? How do I check my balances with Orange Yame? How do I download and install Orange Yame? How do I find the nearest Orange shop with Orange Yame? How do I log into the Orange Yame app using Mobile connect? How do I top up my prepaid card using Orange Yame? How do I view my invoice? How to settle your invoice? How to understand my invoice Orange Yame malfunctioning? The advantages of the Orange Yame app What are "additional charges on postpaid contract"? What rewards are included in the Ditebogo loyalty program? Activate, deactivate and check call divert status Calling anonymously How do I access the battery management function ? How do I activate /deactivate data connection abroad? How do I activate WiFi connection? How do I configure internet access on my mobile? (APN Settings) How do I configure my mobile or tablet? How do I configure my mobile to receive MMS messages? How do I configure the SMS mailbox /Message service centre number? How do I customise the display of my mobile? How do I customise the ringtone of my mobile? How do I insert a memory card? How do I insert my SIM card? How do I organise a mobile conference? How do I retain my contact numbers when I change my mobile? How to optimise apps ? How to repair your mobile or tablet? Reactivating a mobile line following theft or loss Reduce the brightness Support - How can you check that your SIM card is working properly? Support - SIM Card - How can you replace an incompatible SIM card? Support - SIM card - How do I change my PIN code? Support - SIM Card - How do I report the loss or theft of my SIM card? Support - SIM Card - How do I unlock my mobile? Support - SIM Card - How to activate your SIM card? Support - SIM Card - How to save the contacts? Support - SIM Card - What are the PIN code and PUK code? About Orange Money Orange Money International Money Transfer service Theft or loss of your mobile How do I access the network after buying a new SIM card? How do I connect to the 4G network? How do I resolve a phone call problem? How do I resolve a signal problem? How do I resolve reoccurrence of network failures in my area? How do I resolve the problem of losing my mobile network signal? How do I select a network when I'm abroad? What is my network coverage? Can I find out the details and the rates applicable to my consumption? Can I use the Orange Yame app abroad? Does roaming data bundles expire? How can I avoid unwanted roaming charges? How can I be sure that my smartphone will work abroad? How can I contact Orange if I need help from abroad? How do I know my Orange Travel Pass bundle is still valid and can I be able to top up? How do I monitor my consumption when I’m abroad? How much will I pay if I receive a call or SMS when roaming? I am abroad, and I can’t get through to any of my contacts, what should I do? I am abroad, but cannot connect to the internet. What should I do? I am abroad, my smartphone has been lost or stolen. What should I do? I have returned from abroad, what should I do to re-establish my usual settings? What can I do with 1 MB or 1GB, etc. of surfing volume? What checks should I perform before going abroad? What does "roaming", "mobile data" and "mobile data roaming" mean? What is the difference between international dialing and roaming? What should I do to avoid apps updating whilst I'm abroad? Where and how can I subscribe to an Orange Travel Pass? eSim FAQ

How do I access my Flybox consumption enquiry function? How do I access the administration interface of my Flybox to configure the device? How do I connect to my Flybox? How do I reset the Flybox in the event of a problem? How do I resolve Flybox connection problems? How do I terminate my Flybox subscription? How do I top up my Flybox subscription? What is Flybox? When will fiber come to my area? Does Ditebogo loyalty program apply to business customers? How do I cancel my loyalty programme subscription? What rewards are included in the Ditebogo loyalty program? How do I avoid additional charges on postpaid contract? How do I check my balance? What are "additional charges on postpaid contract"? How do I view my invoice? How to settle your invoice? How to understand my invoice How can I continue to use my mobile without credit? How do I buy data bundles using Orange Yame? How do I check my balances with Orange Yame? How do I download and install Orange Yame? How do I find the nearest Orange shop with Orange Yame? How do I log into the Orange Yame app using Mobile connect? How do I top up my prepaid card using Orange Yame? Orange Yame malfunctioning? The advantages of the Orange Yame app Support - How can you check that your SIM card is working properly? Support - SIM Card - How can you replace an incompatible SIM card? Support - SIM card - How do I change my PIN code? Support - SIM Card - How do I report the loss or theft of my SIM card? Support - SIM Card - How do I unlock my mobile? Support - SIM Card - How to activate your SIM card? Support - SIM Card - How to save the contacts? Support - SIM Card - What are the PIN code and PUK code? How to repair your mobile or tablet? Reactivating a mobile line following theft or loss Activate, deactivate and check call divert status Calling anonymously How do I organise a mobile conference? How do I access the battery management function ? How do I activate /deactivate data connection abroad? How do I activate WiFi connection? How do I configure internet access on my mobile? (APN Settings) How do I configure my mobile or tablet? How do I configure my mobile to receive MMS messages? How do I configure the SMS mailbox /Message service centre number? How do I customise the display of my mobile? How do I customise the ringtone of my mobile? How do I insert a memory card? How do I insert my SIM card? How do I retain my contact numbers when I change my mobile? How to optimise apps ? Reduce the brightness