Customer care

USSD codes

Recover a forgotten PIN / PUK code

Theft, loss and repair of your mobile

Top up your Orange prepaid card

Discover useful codes

4G

What is Orange Money?

How to manage your Orange Money account?

How do you suspend your Orange Money account ?

How Money International Money Transfer service works?

How Orange Money Card2Wallet service works?

Orange Money app

Dispute Form

Customer service

Our stores

Whistle blowing form

What is my network coverage?

How do I resolve a signal problem?

How do I resolve reoccurrence of network failures in my area?

How do I resolve the problem of losing my mobile network signal?

How do I connect to the 4G network?

How do I resolve a phone call problem?

How do I select a network when I'm abroad?

How do I access the network after buying a new SIM card?

Can I find out the details and the rates applicable to my consumption?

Can I use the Orange Yame app abroad?

Does roaming data bundles expire?

How can I avoid unwanted roaming charges?

How can I be sure that my smartphone will work abroad?

How can I contact Orange if I need help from abroad?

How do I know my Orange Travel Pass bundle is still valid and can I be able to top up?

How do I monitor my consumption when I’m abroad?

How much will I pay if I receive a call or SMS when roaming?

I am abroad, and I can’t get through to any of my contacts, what should I do?

I am abroad, but cannot connect to the internet. What should I do?

I am abroad, my smartphone has been lost or stolen. What should I do?

I have returned from abroad, what should I do to re-establish my usual settings?

What can I do with 1 MB or 1GB, etc. of surfing volume?

What checks should I perform before going abroad?

What does "roaming", "mobile data" and "mobile data roaming" mean?

What is the difference between international dialing and roaming?

What should I do to avoid apps updating whilst I'm abroad?

Where and how can I subscribe to an Orange Travel Pass?

What are the requirements for SIM registration? Activate your Orange SIM card How to view your balance? How to recharge? How to Share airtime? Are you out of credit to make an important call? I have lost my phone but still had airtime Failure to recharge with my scratchcard How do I sign up for a postpaid contract? How do I subscribe? How do I purchase a BuaLeNna calls/text messages / internet? How do I purchase international bundles? How do I purchase an internet bundle? How do I sign up for a postpaid contract? How do I change my postpaid contract? How do I transfer my postpaid contract to another person? How do I terminate postpaid contract? What is Flybox? How do I connect to my Flybox? How do I top up my Flybox subscription? How do I access the administration interface of my Flybox to configure the device? How do I access my Flybox consumption enquiry function? How do I resolve Flybox connection problems? How do I reset the Flybox in the event of a problem? How do I terminate my Flybox subscription? What is PAYGO? How do I deactivate PAYGO? When PAYGO is deactivated How to re-Activate PAYGO? Important – Avoid inconveniences Is 4G+ available everywhere? What do I need to use 4G+? What can I do with 4G+ that I couldn’t do with 3G? My device won’t connect to 4G+? How do I know if my phone is compatible with 4G+? When will fiber come to my area? What rewards are included in the Ditebogo loyalty program? How do I cancel my loyalty programme subscription? Does the Ditebogo loyalty program apply to business customers? How do I check my balance? What are "additional charges on postpaid contract"? How do I avoid additional charges on postpaid contract? View my invoice Understanding my invoice Settling my invoice How to check my balance The advantages of Orange Yame app How do I download and install Orange Yame? How do I find the nearest Orange shop with Orange Yame? How do I buy data bundles using Orange Yame? How do I check my balances with Orange Yame? How do I top up my prepaid card using Orange Yame? How can I continue to use my mobile without credit? How do I log into the Orange Yame app using Mobile connect? Orange Yame malfunctioning? How can you check that your SIM card is working properly? How can you replace an incompatible SIM card? How do I change my PIN code? How do I report the loss or theft of my SIM card? How do I unlock my mobile? How do you recover a forgotten PIN or PUK code? How to activate your SIM card? How to save the contacts? What are the PIN code and PUK code? How do I insert my SIM card? How do you suspend your SIM card? What to do in case of theft or loss of your mobile? How do you reactivate your line following theft or loss? How to repair your mobile or tablet? Activate, deactivate and check call divert status Calling anonymously How do I organise a mobile conference? How do I configure my mobile or tablet? How do I configure internet access on my mobile? (APN Settings) How do I configure the SMS mailbox /Message service centre number? How do I configure my mobile to receive MMS messages? How do I retain my contact numbers when I change my mobile? How do I activate WiFi connection? How do I activate /deactivate data connection abroad? How do I customise the ringtone of my mobile? How do I customise the display of my mobile? How do I insert my SIM card? How do I insert a memory card? How do I access the battery management function ? How to optimise apps ? Reduce the brightness Report a problem about online shop Report a problem about another topic