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How do I unlock my mobile?

1/2 If your SIM card is locked

1/2 If your SIM card is locked

If your device SIM card is locked, obtain your personal unlocking key (PUK) through contacting our Contact Centre on 123.

2/2 If your device is SIM locked

2/2 If your device is SIM locked

If you change operator, you may be required to unlock your device. Please visit our nearest service point to inquire about the device unlock procedure.