Support SIM Card

How do you recover a forgotten PIN or PUK code?

1/3 Recovering my PIN code

1/3 Recovering my PIN code

How to recover your PIN code?

Unless you have changed it, the default PIN code is 0000.

If you have changed your PIN code but forgotten your new code, the operator will not be able to forward it to you as it is a secret code created by you alone.

You must then create a new PIN code by first of all entering an incorrect PIN code 3 times in a row.

The SIM card will be automatically blocked after the 3rd attempt. To unblock it, you must first of all enter the PUK code which will enable a new PIN code to be generated.

If you are likely to forget the code you should note it down and keep it in a safe place.

2/3 Recovering my PUK code

2/3 Recovering my PUK code

How to recover your PUK code?

The PUK code is available from various sources of contact and support:

 

1. By checking the card to which your SIM card was originally attached (if you have kept it)

You can find the PUK code on the card to which your SIM card was originally attached.



2. By calling Customer Services
You can contact Customer Services on the following number: 123 24*7 (toll free)

code_puk_FR

3/3 Unblocking your mobile using the PUK code

3/3 Unblocking your mobile using the PUK code

If your mobile displays "PUK":

  1. Enter the PUK code and confirm.
  2. Enter a new PIN code (between 4 and 8 figures) and confirm.
  3. Confirm your new PIN code by entering it a second time, then confirm.

Your mobile's SIM card is now unblocked and your PIN code has been changed.

 

If your mobile does not display "PUK":

Bring up the phone's keyboard on the screen and enter the following sequence of keystrokes:

**05*PUK*new PIN code (between 4 and 8 figures)*new PIN code#

Your mobile's SIM card is now unblocked and your PIN code has been changed.

 

Note: If your PUK code is incorrectly entered 10 times, your SIM card will become completely unusable. You will have to obtain a new SIM card to gain access to Orange services from your mobile.

Was this article useful to you?