How do I configure internet access on my mobile? (APN Settings)

1. Go to the Settings menu.
2. Select "Mobile networks"
3. Click on "Access Point Name" and create a new APN.
4. The internet settings are as follows:
   • Name: Orange Internet
   • APN: internet.orange.co.bw
   • Proxy: Not defined
   • Port: Not defined
   • User name:  Not defined
   • Password:  Not defined
   • MMSC: Not defined
   • MMS Proxy: Not defined
   • MMS port: Not defined
   • MCC: 652
   • MNC: 02
   • Authentication type: default
   • APN type: default
   • APN protocol: IPv4
   • APN roaming protocol: IPv4

Once you have entered the settings, save and activate your new internet profile.

You mobile is now ready to surf the web and you can use apps that employ an internet connection.

Note:  Access to the settings may vary depending on the brand and model of your mobile, it is also possible that you will be unable to add a new APN.

If you are unable to configure internet access on your mobile, please contact an Orange store. You can find the list of outlets here.

Note: mobile internet is a multimedia service  that only operates using compatible phones and devices.

We suggest you try the following possible solutions:

• Check your credit balance. Perhaps you have used up all the data volume available on your offer.
• Check that the mobile data option has been activated on your phone. You can also try deactivating and then reactivating it.
• Turn your phone off and on again in order to reactivate the automatic settings of your smartphone.
• Test your SIM card in another device to find out if it is a network or smartphone issue.