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Suggestions / Query / Complaints

How to escalate a complaint?

If not happy with the service you have received you may escalate your complaint further to the following;

Complaints Supervisor


(after 2 days of unresolved complaint)


Client Relations Management Team


(After 3 days of unresolved complaint)


Disclaimer: If the customer has reported with Orange Botswana and has gone through all the channels of escalation and the customer is not satisfied with our response, the customer has the right to escalate the complaint to Botswana Communications Regulatory Authority (BOCRA)