Orange Money is a mobile money system that allows customers to access financial services using their Orange mobile phone numbers. This service gives customers the convenience that comes with a bank account. You can:
No, There is absolutely no link between a bank account and Orange Money account This service is intended to anybody who has a mobile telephone and an Orange simcard. Simply put, you can open and use an Orange Money account without having a bank account.
Yes . The minimum amount is as low as P1 for mobile top up.
Orange Money account holder can have balances between P0 and P30 000
No, Orange Money account opening is free. There is no servicing fee. There is no registration fee. Orange Money account is accessible by dialling the short code *145# (free of charge)
Paying transactions are :
You get charged only when you use these services
Yes. However, Orange Money account is separated from your bank account. Thus, even if you do not have a bank account, you could still use your orange Money account
No. Orange Money account is different from your Airtime account. Airtime allows you to make calls and cannot, in any case, be used to purchase electronic money. To purchase Orange Money, you must deposit cash into your Orange Money account at an authorized dealer. With money in your Orange Money account, you can easily buy airtime and use all the other services.
No. Airtime purchase via Orange Money is a new service which is, for now, available just to Orange customers to enable them to buy orange airtime whenever they want.
The following services are available:
Visit your nearest Orange Shop or authorized Orange Money agent to register for the service Click here for more details.
No, you do not need to change your simcard to access Orange Money.
No, you do not need to change your telephone to access Orange Money (except for telephones which do not accept USSD).
You currently have an Orange Botswana simcard in your telephone, it is an airtime account. You can recharge that account with scratch cards or with e-recharge. With that account, you can make calls and transfer airtime to other people On another note, Orange Money is a money account. It is created next to your airtime account. It is only charged anytime you make a money deposit on it, or when you receive money.
You would have 2 (two) types of accounts on your Orange Botswana account:
When you transfer money, it is from your Orange Money account that withdrawals will be done. When you transfer airtime, it is from your airtime account that withdrawals will be done. Click here for more details on Orange Money services.
Any Orange mobile customer (postpaid or prepaid) can subscribe to Orange Money and start to use the service without changing either its simcard or mobile telephone However, if you do not have an Orange Botswana simcard, you must get one before registering to the service.
Yes, Orange Money customer can transfer money to Non-Orange customers. Non Orange customers can also withdraw their money from any authorized Orange Money point of sale
No. Once your Orange Money account is open and active, you can perform transactions at any Orange shop or authorised Orange Money agent at your convenience (money deposit or cash withdrawal). In addition, you can perform your transactions 24/7 on your own for money transfer, airtime purchase, bill payment...
Click here for the list of distribution partners.
Send your request to Orange Botswana Head Office located at Plot 166, Corner Queens and Pilane Road Main Mall
Click here for more details on Orange Money distribution network.
Yes, Orange Money transfer can be done towards an Orange customer even if he has not registered yet to Orange Money. The beneficiary would receive a sms informing him that his account has been credited. S/he need to open an Orange Money in the next 7 days latest.
If you have sent money to an account which does not exist, the money and the fees will go back into your account 72 hours after the day of the transfer
Check that your mother's mobile number is Orange.
Check that you have not crossed the maximum amount
If everything is fine, please call 123 from your Orange line or +267 3163370 from any other network and ask for help.
Check your balance by dialling *145# and by choosing option 5
If you notice any abnormality, please call 123 from your Orange line or +267 3163370 from any other network and ask for help.
Check your balance by dialling *145# and choose option 5
Check that the amount was transferred to the number you intended to send money to
If everything is fine, call please call 123 from your Orange line or +267 3163370 from any other network and ask for help.
If you lose your simcard, please call 123 from your Orange line or +267 3163370 to ask for the blocking of your account . Use then the standard process of sim swap in Orange shop or at any authorized dealer. Your secret code and your balance will remain unchanged.
Your account will be protected at all times by your secret code to prevent fraudulent usage. Please do not share your secret code. Keep it confidential. It is under your entire and sole responsibility
Yes. Your Orange Money account is managed by a platform hosted in the secured network of Orange. It is accessible from your mobile only. Transactions can only be done after their validation with your Orange Money secret code.
In addition :
Orange Money service is submitted to the same technical constraints than the other Orange offered services. A continuity plan has been put in place, in a way to minimize the Orange Money service interruption if it were to happen
As many times as you wish
You can manage your Orange Money account by consulting the last 5 transactions, your balance; Or change your secret code or change the language of the service.
P25.00 equivalent when choosing either to send in PULA or the foreign currency.
P3900.00 equivalent when choosing either to send in PULA or the foreign currency.
Yes, the reciever needs to have a mobile money account for the operator where the money is being sent in the respective country.
You will receive an SMS confirming the status of the transfer (success, failure, reason).
No, you are not. You will receive an SMS confirming that you have been credited with funds.
You must call Customer Services immediately to have your Orange Money account blocked, then you can change the secret code and lodge an official complaint regarding the fraud.
Before you confirm the transaction, you will receive a message with :
REQUEST TO REDIRECT A TRANSFER WHICH WAS SENT TO THE WRONG NUMBER
I, undersigned, [LAST NAME, FIRST NAME], attest that I performed an erroneous money transfert on the [DATE] at [TIME] to the following number* (visible on the confirmation SMS) _____________________
instead of the intended number *_________________________.
*international format, for ex. +263…
I formally request that Orange intervene on my behalf so that the partner Operator reverses the amount to my account.
I have full knowledge of the terms and conditions for the Orange Money International Money Transfer service and recognise that Orange cannot be held liable for any consequences arising from the error I made.
Supporting document: Copy of customer’s official ID (passport, ID card)