How do I resolve a signal problem?

If you have poor reception, you can carry out 2 easy tests in order to re-establish a signal.

Switch your phone off and on again
Install your SIM card in another mobile to see if your card or device is the cause

1/1 Access to 3G is difficult or impossible in a certain location

In such cases, we suggest you try 3G mode by following the procedure explained below:

Go to "Settings", select "Connection"
Then select "Mobile networks" (or "More networks"), and Network mode, the network mode will display the different types of network (4G/3G/2G (auto connect)
Select "3G only"

If the problem persists, the best solution is to contact our helpline on 123 (Free using Orange number) or +267 72 000 123 (chargeable) or visit our website here which is zero rated to check for coverage in your location.

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Access to 3G is difficult or impossible in a certain location

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How do I resolve a signal problem?

1/1 Access to 3G is difficult or impossible in a certain location

1/1 Access to 3G is difficult or impossible in a certain location

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