If you have a new SIM card, it must be activated in order to be able to access the network.
Note: This activation procedure only applies if you have a mobile contract. It is not necessary if you have a prepaid offer.
The SIM has to be registered within 14 days for it to continue functioning, if not registered, the service will be suspended and calls initiated will be routed to 123 helpline for a SIM registration.
If you have subscribed to any offer at an Orange shop, your SIM card will normally have already been activated at the shop.
The default PIN code is 0000.
Note : If your mobile does not have any signal, we recommend that you switch it off and back on again.
If you are still unable to access the network, contact us immediately :
The customer hereby explicitly and unambiguously consents to the processing of his/her personal data provided on this website, including the collection, use and transfer, in electronic or other form, of the customer’s personal data as defined in the Data Protection Act, 2018, as amended and other laws of Botswana, as applicable to the Company, its Subsidiaries or Affiliates, for the exclusive purpose of implementing, administering and managing the customer’s participation in Orange Botswana and Orange Money’s products and services and also confirming that he/she is aware of the information referred to at Section 18 of the Data Protection Act.
