Orange Money account

1/9 Do I need a bank account to access Orange Money service ?

1/9 Do I need a bank account to access Orange Money service ?

No, There is absolutely no link between a bank account and Orange Money account This service is intended to anybody who has a mobile telephone and an Orange simcard. Simply put, you can open and use an Orange Money account without having a bank account.

2/9 Do I need a minimum amount on my Orange Money account to perform transactions?

2/9 Do I need a minimum amount on my Orange Money account to perform transactions?

Yes . The minimum amount is as low as P1 for mobile top up.

3/9 What are the minimum and maximum balance on Orange Money account?

3/9 What are the minimum and maximum balance on Orange Money account?

Yes . The minimum amount is as low as P1 for mobile top up.

4/9 What are the minimum and maximum balance on Orange Money account?

4/9 What are the minimum and maximum balance on Orange Money account?

Orange Money account holder can have balances between P0 and P30 000

5/9 Do I have to pay for servicing fees, registration fees for Orange Money account?

5/9 Do I have to pay for servicing fees, registration fees for Orange Money account?

No, Orange Money account opening is free. There is no servicing fee. There is no registration fee. Orange Money account is accessible by dialling the short code *145# (free of charge)

Paying transactions are :

  • Money Transfer (to Orange and to non Orange customers)
  • Bill Payment
  • Cash withdrawal

You get charged only when you use these services

6/9 I have a bank account Can I open an Orange Money account?

6/9 I have a bank account Can I open an Orange Money account?

Yes. However, Orange Money account is separated from your bank account. Thus, even if you do not have a bank account, you could still use your orange Money account

7/9 Is it possible to use my airtime to purchase Orange Money?

7/9 Is it possible to use my airtime to purchase Orange Money?

No. Orange Money account is different from your Airtime account. Airtime allows you to make calls and cannot, in any case, be used to purchase electronic money. To purchase Orange Money, you must deposit cash into your Orange Money account at an authorized dealer. With money in your Orange Money account, you can easily buy airtime and use all the other services.

8/9 Can I use my Orange Money account to buy airtime from other Mobile Network Operators other than Orange Botswana?

8/9 Can I use my Orange Money account to buy airtime from other Mobile Network Operators other than Orange Botswana?

No. Airtime purchase via Orange Money is a new service which is, for now, available just to Orange customers to enable them to buy orange airtime whenever they want.

9/9 How does one update their KYC information?

9/9 How does one update their KYC information?

You are kindly requested to update your KNOW YOUR CUSTOMER information or documentation with Orange Money. To provide information please go to any Orange shop near you. Complete a know your customer update form bring your original ID or passport for foreigners to the nearest Orange Shop.

or

Click here to download the KYC form and complete then email to kyc.obw@orange.com with certified copy of ID or Passport for foreigners. For more information contact us on 72 093 875.