A selfcare service that allows customers to reset their Orange Money PIN using their phone.
To use this service customer will have to first register their information as part of the authentication matrix to help protect the customer’s wallet from fraud. Remember to always protect your PIN.
Through Orange Money, customers can reset their PIN every time they have forgotten their Orange Money PIN without calling the helpline.
Below is the customer journey to guide you on how to register and reset your PIN.
How to Reset PIN
- Dial *145# & select option 3
- Enter your ID or passport number
- Select security question
- Pin Reset Confirmation SMS.
Registration
- Dial *145#
- Select option 2
- Select option 8
- Select option 9
- Enter 1 to register your name & surname
- Enter your ID or passport number
- Select your security question
- Registration confirmed " You have successfully registered for OM PIN Self Reset service, Please remember your answer to the secret question."
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