Konnecta FAQs: Your Questions Answered by Orange

It is fixed internet offer from Orange Botswana which uses a Flybox/Router to connect to the internet and share connection amongst different compatible devices (Laptop, Smartphone, Tablet, TV etc)

Yes, it is a plug and play device that can be used where there is a clear data connection.

A warning message/ email is sent to you as soon as you reach the 80% threshold all the way to 100% of your loaded data, away from the credit limit

Once the selected monthly data is depleted, the speed gets throttled, this allowing continuous surfing. With no extra costs.

Yes, from the on set you can upgrade to a package that better suites your needs, but you can only downgrade after the half life of the contract.

Our billing cycle is from the 16th of the current month to the 15th of the next month, meaning every 16th of the month benefits are fully loaded.

If you experience any hitches with the device or connection, please call our data call center on 136 from any orange line or visit any Orange shop with the device, make sure that you have cell number for that device.

For non-orange users, dial 72 000 136 for call center support and assistance. The call center is available 24/7

Yes it does, just as your postpaid or prepaid line, the Konnecta has a designated orange number

Dial *148# and select Konnecta booster which is option number 7 and follow the instructions

1.    Connect your computer to the CPE's Wi-Fi (or to the CPE's LAN port using an Ethernet cable). Enter in the address box of the browser, and enter the login password to access the management page of the CPE. (check the sticker at the bottom or back of the Konnecta for the default printed administrator username and password)

2.    For B612 and H122-373 - Go to Menu > Settings > Wi-Fi Settings to view or Modify Password, enter the Current password, New password, and Confirm password, and click Save.

3.    For CP02 – On home page at the bottom right corner go to the next Page > WIFI Network and l on the WIFI SSID / Name to view or edit SSID/ Name and password.



Press the reset hole (H122-373 – Bottom, B612 – Back and CP02 – Open lid) of the konnecta with a needle-shaped object and hold for more than 2 seconds.

Release after the indicator turns off.

If the indicator turns red after it is restarted, it indicates that the konnecta has been restored to its factory settings.