How do I terminate postpaid contract?

Please note that you can only be allowed to terminate once the minimum contractual duration has elapsed and provided that all outstanding balances have been cleared out. For early termination, you are charged penalty calculated as monthly rental times the remaining months.

1/1 Cancel contract

1/1 Cancel contract

If you want to cancel your contract for whatever reasons, please:


  • By phone

Contact us by phone on 123 from your Orange number (free of charge) or on 72 000 123 (local rate).

You will then be put in contact with one of our advisors who will be delighted to answer your questions and offer a solution better adapted to your needs.


  • By post

To cancel your contract you must send us a written request by standard or registered post to the following address:

Orange Botswana
Attention: Customer Relationship Management
Private Bag B064


  • By e-mail

You can also write a formal letter and send to our Customer Service e-mail at

  • Visit our stores

Customer Advisors will help you with completion and submission of termination form at the nearest Orange Shop.