Offers & Services Engineer
Responsible for the implementation and optimization of Intelligent Network (IN) platforms ensuring high performance and availability of telecom services .To design, develop and deliver competitive and innovative customer-centric offers and services.
The main duties include but are not limited to:
- Deploy and optimize Intelligent Network (IN) systems, supporting services like
- prepaid/postpaid billing, value-added services (VAS), and SMS/voice services.
- Implement and support service platforms such as Provisioning Systems, eRecharge, and Loyalty Management Systems, ensuring smooth operation and performance.
- Contribute to the design, development, and execution of offers for B2B and B2C customers, ensuring alignment with business objectives.
- Collaborate with product management, sales, and marketing teams to define technical requirements and scope for new offers and services.
- Support and implement integrations with billing platforms, working with internal and external stakeholders to ensure seamless connectivity.
- Assist in managing system upgrades to keep service platforms secure, up-todate, and compliant with industry standards.
- Conduct and document technical testing of new service platforms and integrations, ensuring functionality before launch.
- Facilitate and support User Acceptance Testing (UAT) with business teams such as Marketing, Sales, and Orange Money (OM).
- Maintain documentation for changes, solutions, and configurations
- Support the transition of newly deployed business solutions and integrations to the operations team, providing necessary documentation and guidance
- Troubleshoot and resolve issues related to service platforms, working with operations and development teams to implement solutions.
- Participate in technical discussions on service platform development and contribute to continuous improvement initiatives.
- Provide guidance and mentorship to junior engineers, fostering collaboration and knowledge sharing within the team.
- Perform any other tasks as assigned by management to support business objectives.
Skills:
- Familiarity with 3G/4G/5G core network architecture and service delivery platforms
- Good knowledge of intelligent network (IN) platforms
- Experience in collaborating with vendors and working with third-party service providers
- Ability to work with confidential information
- Good time management, organizational & project management skills
- Ability to analyse and work within complex customer environments, designing and implementing tailored solutions that align with business needs.
- Proficiency in scripting languages (e.g Python, Bash, or similar) for automation and process optimization.
- Strong expertise in SQL
- Understanding of cloud-native architectures, microservices, and containerization technologies (e.g., Kubernetes, Docker).
Qualifications and Experience:
- Minimum 2 years’ experience in a telecommunications environment with emphasis on billing and charging platforms
- Masters degree in Computer Science, IT, Telecommunication or related fields.
Interested candidates who meet the minimum requirements can submit their applications on the Orange Career Portal
