A complaint can be made in person at any Orange shop or office.

Internet customers:

Call 136 7am-11pm (toll free) from any Orange mobile while in Botswana

Or 72000136 from any network (chargeable)

Voice & other services:

Call 123 24*7 (toll free) from any Orange mobile while in Botswana OR 72000123 from any network (chargeable)

Head Office CBD:

369 3700 or 72093700

customerservice@orange.com

Private Bag BO 64, Gaborone, Botswana

  Go to Orange Botswana Facebook page

Click on the link About, then Contact Info

www.orange.co.bw or simply click the link below

Suggestions / Query / Complaints

How to escalate a complaint?

If not happy with the service you have received you may escalate your complaint further to the following;

Complaints Supervisor

Email: complaints.supervisor@orange.com

(after 2 days of unresolved complaint)

 

Client Relations Management Team

Email: complaints.escalation@orange.com

(After 3 days of unresolved complaint)

 

Disclaimer: If the customer has reported with Orange Botswana and has gone through all the channels of escalation and the customer is not satisfied with our response, the customer has the right to escalate the complaint to Botswana Communications Regulatory Authority (BOCRA)