Reactivating a mobile line following theft or loss

1/2 Replacing your SIM card

If your mobile is stolen, you must request a new SIM card:

• At one of our Orange shops here
• By contacting our call center helpline: 123 for guidance

SIM Replacement is not FREE of charge, you will pay BWP10 (Prepaid ) and BWP50 (Postpaid).

2/2 Reactivating your line

If you find your mobile after loss, you can reactivate your line.

Note: if you had already replaced the SIM, the old SIM card will no longer function.

• You can read How to activate your SIM card here
• Use Orange website contact us here
• By contacting Customer Services (via another mobile or landline):
  • Call 123 available 24*7 (toll free) from any Orange mobile while in Botswana
  • From abroad call +26 72 000 123 from any network (chargeable).