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What checks should I perform before going abroad?

Here are a few checks you should make before your departure.

1/3 Checks

1/3 Checks

  • Check that your mobile phone is compatible with the network of the country you are visiting (2G/3G/4G/5G)

 

  • Check that your phone numbers have the international prefix [+267 for the Botswana and +00 for the visited country]

 

  • To be able to surf the web, check the mobile data settings of your mobile phone that travel data has been activated

 

  • Check that roaming has been activated on your account :
    • For Prepaid dial *141*1# to activate roaming.
    • For Postpaid, customer has to contact 123 to check if roaming is activated on their account. If not available they have to write a letter submitted through the mail or at any Orange Shop authorising for roaming and credit limit to be set on their account.

2/3 From the Orange Yame app

2/3 From the Orange Yame app

  • To be able to properly manage your budget, download the free Orange Yame app.
  • Only Prepaid roaming can be activated using Orange Yame.

3/3 Contacting our customer services from abroad

3/3 Contacting our customer services from abroad

To contact Customer Services from abroad, dial +26772000123 from your mobile phone. The cost of the call will be charged as per the roaming tarrif of the zone you are roaming from. Our services are available 24/7.
 

Depending on your destination, you can choose  a travel option that will suit your needs. With Orange Travel Pass, you can travel with a free mind to Orange countries in Africa and France. More information here.

 

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