If your SIM card has been lost or stolen, the most important thing is to block it without delay to avoid any fraudulent use of your device.
Are you abroad? Call +26772000123.
We will immediately block your SIM card as soon as you report it lost or stolen to avoid any fraudulent use.
Note: your SIM card will be deactivated but your contract will remain in force if you are on a postpaid plan.
A prepaid card cannot be blocked. You can order a new card and recover your call credits. Prepaid account can be suspended to avoid use of the SIM card
Ordering a new SIM card:
Once your SIM card has been blocked, it is very easy to order a replacement, from an Orange shop.
Visit an Orange shop or Point of sale near you to obtain your new multi-format SIM card. It will be activated in just a few hours, enabling you to use your new device without delay.
Click here to find the shop closest to you.
Note: Remember to save your contacts if you change your SIM card. The contacts saved on your current SIM will not be transferred to your new card.
For further information about saving your contacts click here.