If you have a network signal, there are a few steps you can take to ensure that your device is working correctly:
If the malfunction persists, you can perform a cross-check :
If the problem persists after performing all these checks, contact an advisor by phone or by facebook, who will run a line test and suggest a solution. Contact page
If your SIM card has been damaged (broken, become wet, etc.) you may have it replaced in accordance with the pricing terms applicable to your offer.
From an Orange shop
Visit your nearest Orange shop with an identity document in the same name as the mobile contract in order to obtain an immediate replacement for your SIM card.
Click here to find the shop closest to you.
Note: anyone who is authorised to manage your contract may also visit a shop to issue a request on your behalf with a formal letter in a company letter head requesting for replacement.