Orange Yame FAQs

Orange Yame malfunctioning?

Orange Yame is now accessible free of charge via the Orange Botswana mobile network or via WiFi. When using mobile internet, you will be identified automatically. When connecting to the app via WiFi, you will need to enter your phone number and an SMS code in order to access your data.

 

Note: The system retains your data in the memory for 30 days.

This means that every 30 days you must either log on to the Orange Yame app via the 3G/4G network or re-encode an SMS code if you use WiFi.

1/5 Deactivating your WiFi

1/5 Deactivating your WiFi

Deactivating your WiFi is easy:

 

On the iPhone:

  1. Go to Settings > WiFi.
  2. Deactivate WiFi access.

or

  1. Swipe from the bottom of the screen to the top to open the iOS control centre.
  2. Now ensure that the WiFi icon has been deactivated (it has turned grey).

Once you have created this setting, the WiFi icon at the top of the screen saver will have disappeared.

 

wifi_iphone_en

 

On Android:

  1. Go to Settings > WiFi.
  2. Deactivate WiFi access.

or

  1. Open the Widget panel.
  2. Now ensure that the WiFi icon has been deactivated (it has turned grey).

 

wifi_android_en.PNG

 

On Windows Phone:

  1. Go to Settings > WiFi.
  2. Deactivate WiFi access.

2/5 Still having problems with the app?

2/5 Still having problems with the app?

  1. Close the Orange Yame app and re-open, test, if its still doesn't work;
  2. Switch your mobile data off and on again to re-establish network connection, test, if its still doesn't work;
  3. Restart you device and test, if its still doesn't work;
  4. De-install and re-install the app without forgetting to connect in 3G/4G for the first synchronisation, which may take a few seconds. We obviously work hard to improve our application, so don’t hesitate to share your views and suggestions with us!

3/5 Do you have a phone with a dual SIM card?

3/5 Do you have a phone with a dual SIM card?

It is possible that the Orange Yame app will not function correctly with a device that has a dual SIM card as the app uses the Orange mobile network to identify the number of your SIM card.

4/5 You only use a single SIM card in your smartphone:

4/5 You only use a single SIM card in your smartphone:

In most cases, your Orange SIM card will be recognised automatically.

But it is possible that your SIM card must be installed specifically in the first SIM card slot in order to be recognised.

This mainly applies to Android 5.1 and earlier versions.

5/5 You are using 2 SIM cards in your smartphone

5/5 You are using 2 SIM cards in your smartphone

In a device with dual SIM card, one of the cards is selected (by you or by default) for mobile surfing. If the SIM card selected in your device is not your Orange SIM card, the app cannot recognise you as an Orange customer.

To resolve this problem, go to the Settings function in your device and select your Orange SIM card as active for mobile surfing.

For certain specific models (e.g. Huawei P8/P9) you cannot configure this setting, in which case you must ensure that your Orange SIM card is inserted in the first SIM card slot.

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