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I have returned from abroad, what should I do to re-establish my usual settings?

1/3 If you have manually selected a network when you were abroad

1/3 If you have manually selected a network when you were abroad

If you have manually selected a network when you were abroad, change to "automatic" mode on your return to be automatically connected to the Orange network.

2/3 If you have activated the Mobile roaming service before your leave

2/3 If you have activated the Mobile roaming service before your leave

Deactivation should be done upon return. How to proceed?

  • For prepaid account, customer has to dial *141*2# to deactivate the service.
  • For postpaid customers, they will have to write a letter and submit it at the nearest Orange Shop or just email the letter to customerservice@orange.com requesting for deactivation of roaming service from their account.

 

3/3 If you have activated an Orange Travel Pass option before your departure and please note that its only valid for a month and its non-renewable

3/3 If you have activated an Orange Travel Pass option before your departure and please note that its only valid for a month and its non-renewable

Orange Travel Pass Bundles are attached to a ‘Validity Period’. Unused minutes &  SMS or data within a bundle cannot be carried over/forwarded beyond the validity period. Where the bundles expire before the subscriber finishes them, the balance will be reset to 0 and will not be carried forward.


More information about Orange Travel Pass renewal and validity see Terms & Conditions here.

 

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