Here are the steps you must take if your phone has been lost or stolen.
Once you have notified us of the loss or theft of your device, we will immediately block your SIM card to prevent fraudulent activity.
Note: your SIM card will be deactivated, but your subscription will remain active.
Note : If you have activated the geolocation function on your phone or a geolocation app has been installed on your device, you can try to find it.
When you return from your trip, order a new SIM card. Go to the nearest Orange Shop or any Point of Sale to replace the SIM. The new multi-format SIM card will be activated immediately enabling you to use your new device without delay.
This will simply continue and you will retain all the benefits of your payment plan.
You will retain your balance and it will be automatically transferred to your new SIM card.
Note : If your device is insured, everything will be paid directly by your Mobile Insurance. Don't forget to make a claim to your insurance to obtain a refund.
We recommend that you note down the number and keep it in a safe place as a precaution. This number contains 15 digits and can be found: on the back of your device, on your purchase invoice, underneath your device's battery or by entering *#06# into your device and pressing call/send.