How do I resolve a signal problem?
If you have poor reception, you can carry out 2 easy tests in order to re-establish a signal.
- Switch your phone off and on again
- Install your SIM card in another mobile to see if your card or device is the cause
1/1 Access to 3G is difficult or impossible in a certain location
1/1 Access to 3G is difficult or impossible in a certain location
In such cases, we suggest you try 3G mode by following the procedure explained below:
- Go to "Settings", select "Connection"
- Then select "Mobile networks" (or "More networks"), and Network mode, the network mode will display the different types of network (4G/3G/2G (auto connect)
- Select "3G only"
If the problem persists, the best solution is to contact our helpline on 123 (Free using Orange number) or +267 72 000 123 (chargeable) or visit our website here which is zero rated to check for coverage in your location.
