How do I insert a memory card?

On certain mobiles you can increase the memory capacity by adding a memory card (generally called a micro SD card or SD card).

Inserting these cards offers a number of advantages:

  • Increase storage space to enable more media files
  • Increased storage space to allow installation of more apps and functionalities

To insert a memory card, please follow the steps below.

Note:  The steps required may vary depending on the brand and model of your mobile, and certain memory cards may not be compatible with your model. In the event of any difficulties, please consult the manufacturer's user guide/diagrams.

1/2 For Android and Windows phone

1/2 For Android and Windows phone

  1. Switch your mobile off
  2. Identify the location in your phone for SD/micro SD cards. (If you can't find this location, refer to the manufacturer's user guide/diagrams).
  3. Depending on the type of mobile you have, pull out the SD card compartment mostly located underneath the rear cover of your mobile (battery location).
  4. If necessary, lift the latch that keeps the SD/micro SD card in place.
  5. Insert the SD/micro SD card into the location provided with the metal contacts facing downwards. (If you have lifted the latch, press it down again).
  6. Put the SD/micro SD card’s compartment back in place then reassemble the rear cover of the mobile into its slot.
  7. You can switch your mobile on.

2/2 For Apple (iPhone)

2/2 For Apple (iPhone)

It is not possible to add an extra memory card to most models, but you are able to store memory in the Apple Cloud or in an additional storage peripheral.

Steps on this page
  • For Android and Windows phone
  • For Apple (iPhone)
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