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How can I be sure that my smartphone will work abroad?

Here are a few checks you should make before your departure.

1/4 Have a compatible mobile phone

1/4 Have a compatible mobile phone

Check that your mobile phone is compatible with the network of the country you are visiting (2G/3G/4G/5G). Certain foreign operators don’t offer 2G anymore. If you still have an old mobile phone, it may not be able to connect to the 3G/4G/5G network of the country you are visiting.
 

2/4 Have my contacts saved with the international prefix of the country

2/4 Have my contacts saved with the international prefix of the country

Check that the phone numbers include the international prefix [+267 for Botswana +00 of the visited country]: the number of your contact must include this prefix in order to make calls and send SMS messages from abroad.

3/4 During your trip, if you encounter any network problems

3/4 During your trip, if you encounter any network problems

  • First of all try restarting your mobile phone.
  • If the problem persists, try connecting your mobile phone to another service provider of the local network. You can do this in the settings of your mobile phone by switching the connection setting to "manual" and selecting another operator.

4/4 Web access connectivity issues encountered during the trip

4/4 Web access connectivity issues encountered during the trip

  • Check the mobile data settings of your mobile phone that roaming data has been activated.

Data roaming is charged on the credit limit unless customer purchased an Orange Travel pass to be used when roaming at Orange countries in Africa and France.

  • Note: data activation abroad may attract international roaming charges.

You are advised to subscribe to Orange Travel Pass package in order to benefit from a preferential Internet/Data rate during your trip. See more information here.

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