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About Orange Money

1/16 What is Orange Money?

1/16 What is Orange Money?

Orange Money is a mobile money system that allows customers to access financial services using their Orange mobile phone numbers. This service gives customers the convenience that comes with a bank account. You can:

  • Deposit money Withdraw cash (Orange and Non-orange customer)
  • Transfer money (Orange and Non-orange customer)
  • Purchase Orange airtime
  • Pay and view your bills
  • Buy for goods and services

2/16 What are the available services on Orange Money ?

2/16 What are the available services on Orange Money ?

The following services are available:

  • Money deposit
  • Money transfer (to Orange and to non Orange customers)
  • Bill view and Payment
  • Orange airtime top up
  • Merchant Payment (for goods and services)
  • Cash withdrawal

 

3/16 What advantages offer Orange Money transfer compared to already other existing money transfer services ?

3/16 What advantages offer Orange Money transfer compared to already other existing money transfer services ?

  • Orange Money is cheaper,
  • You reduce combined risks of theft and physical aggression linked to carrying cash
  • You save time and money on transportation (no cost linked to transportation to perform your payment transactions),
  • You can transfer small amounts,
  • You have the confirmation that the beneficiary has received the money you sent them,
  • You have access to other functionalities and services...e.g. money transfer to Non-Orange Customers

4/16 What are the additional services and functionalities available on Orange Money?

4/16 What are the additional services and functionalities available on Orange Money?

  • Airtime purchase (top up),
  • Keep your money safe at all times (24/7),
  • Withdraw money according to your needs,
  • Possibility to re-transfer money easily and quickly,
  • Transactions tracking from your mobile phone.
  • Money transfer to Non-Orange Customers

5/16 How to register to Orange Money service?

5/16 How to register to Orange Money service?

Visit your nearest Orange Shop or authorized Orange Money agent to register for the service Click here for more details.

6/16 Do I need to change my simcard to access Orange Money service?

6/16 Do I need to change my simcard to access Orange Money service?

No, you do not need to change your simcard to access Orange Money.

7/16 Do I need to change my telephone to access Orange Money service?

7/16 Do I need to change my telephone to access Orange Money service?

No, you do not need to change your telephone to access Orange Money (except for telephones which do not accept USSD).

8/16 How does Orange Money service work?

8/16 How does Orange Money service work?

You currently have an Orange Botswana simcard in your telephone, it is an airtime account. You can recharge that account with scratch cards or with e-recharge. With that account, you can make calls and transfer airtime to other people On another note, Orange Money is a money account. It is created next to your airtime account. It is only charged anytime you make a money deposit on it, or when you receive money.

You would have 2 (two) types of accounts on your Orange Botswana account:

  • An airtime account
  • A money account

When you transfer money, it is from your Orange Money account that withdrawals will be done. When you transfer airtime, it is from your airtime account that withdrawals will be done. Click here for more details on Orange Money services.

Any Orange mobile customer (postpaid or prepaid) can subscribe to Orange Money and start to use the service without changing either its simcard or mobile telephone However, if you do not have an Orange Botswana simcard, you must get one before registering to the service.

9/16 Does the service work with a simcard from another Mobile Network Operator?

9/16 Does the service work with a simcard from another Mobile Network Operator?

Yes, Orange Money customer can transfer money to Non-Orange customers. Non Orange customers can also withdraw their money from any authorized Orange Money point of sale

10/16 Do I have to go to the shop (or authorized Orange Money agent) I registered into to perform Orange Money transactions (money deposit or cash withdrawal)?

10/16 Do I have to go to the shop (or authorized Orange Money agent) I registered into to perform Orange Money transactions (money deposit or cash withdrawal)?

No. Once your Orange Money account is open and active, you can perform transactions at any Orange shop or authorised Orange Money agent at your convenience (money deposit or cash withdrawal). In addition, you can perform your transactions 24/7 on your own for money transfer, airtime purchase, bill payment...

11/16 Where can I find Orange money distribution partner?

11/16 Where can I find Orange money distribution partner?

All Orange Money services can be done at the following outlets :

 

 

  • Choppies Stores
  • Botswana Post services points
  • Sefalana Stores
  • Spar Stores

We also have our distributors / agents who offers the same services and this are:

 

 

  • any Podder Investment
  • Softcell
  • Tekcell Cellular outlet
  • Rantsudu
  • Pooja-Yash Cell
  • Airtime Centre
  • Goldwing-CellCity
  • MS Distribution

 

12/16 How to become a distribution partner?

12/16 How to become a distribution partner?

Send your request to Orange Botswana Head Office located at Plot 166, Corner Queens and Pilane Road Main Mall

Click here for more details on Orange Money distribution network.

13/16 What are Orange Money tariffs?

13/16 What are Orange Money tariffs?

Click here for more details on the tariffs.

14/16 Is it possible to transfer money to subscribers who have not registered yet?

14/16 Is it possible to transfer money to subscribers who have not registered yet?

Yes, Orange Money transfer can be done towards an Orange customer even if he has not registered yet to Orange Money. The beneficiary would receive a sms informing him that his account has been credited. S/he need to open an Orange Money in the next 7 days latest.

15/16 What do I do if I make a mistake while transferring the money?

15/16 What do I do if I make a mistake while transferring the money?

If you have sent money to an account which does not exist, the money and the fees will go back into your account 72 hours after the day of the transfer

16/16 I just did a transfer to my mother but it does not go through!

16/16 I just did a transfer to my mother but it does not go through!

Check that your mother's mobile number is Orange.
Check that you have not crossed the maximum amount
If everything is fine, please call 123 from your Orange line or +267 3163370 from any other network and ask for help.

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