| I want to subscribe to the offer | Confirm if my location has 5G coverage. If yes, fill in application form and submit documents. If not, we can give you a different service from our wide range of internet solutions. |
| Which other offer can I subscribe for? | Existing Konnecta Postpaid and Prepaid offers. Orange Fiber or Orange wireless. |
| How to choose between different offers? | Depends on usage needs. |
| What are Mbps? | Megabits per second : megabits are data consumption. |
| I want Netflix on my TV: what offer is possible? | Depends on the TV and number of TVs (at very least premium). |
| When will I have internet? | There is no installation or waiting period. Plug and play service. You can connect and start using immediately. |
| Is it really unlimited offer, no capping? | The offer is unlimited. |
| What if I want to change my offer (up/downgrade)? | Go to any Orange form and fill in the form to upgrade or downgrade. |
| What if I move? | If the new house is eligible: you can keep your offer. If it is not, we will need to migrate you to a different service that is available in your new area. |
| Can I use any modem or router? | Only B612 is compatible. For customers with older devices they will need to go to shop to buy new modem. |
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