SelfCare PIN Reset

SelfCare PIN Reset

A selfcare service that allows customers to reset their Orange Money PIN using their phone.

To use this service customer will have to first register their information as part of the authentication matrix to help protect the customer’s wallet from fraud. Remember to always protect your PIN.

Through Orange Money, customers can reset their PIN every time they have forgotten their Orange Money PIN without calling the helpline.

Below is the customer journey to guide you on how to register and reset your PIN.

 

Registration

  • Dial *145# & select option 6
  • Enter 1 to register your details
  • Enter your ID or passport number
  • Select security question
  • Registration confirmed

 

 

How to Reset PIN

  • Dial *145#
  • Select option 2
  • Select option 8
  • Select option 4
  • Enter 1 to register your name & surname
  • Enter your ID or passport number
  • Select your security question
  • Registration confirmed