To join Orange is to join an international team of specialists, a leader in mobile markets, and part of a group of 19 000 employees worldwide. We are the employer of choice, who respect each profession within the industry. We value each and every person working for Orange and treat their contribution with the highest respect. We respect people, clients, and all the national and international rules and best practices.
OBW Vacant Positions
Corporate Sales Executives (2)
Reporting to the Corporate Sales Manager, the incumbent is responsible for protecting and developing Orange revenue on a portfolio of corporate accounts as well as promoting and selling the whole range of Orange products and services.
The responsibilities include:
- Managing an existing account portfolio of clients and growing the revenue
- Achieving individual sales targets and company business objectives.
- Managing the opportunities detected from end to end: from qualification to signature of the contract and delivery of the solution
- Reporting on daily and weekly activities in an efficient and timely manner
- Ensuring that all issues that may occur on accounts are solved through efficient communication with internal parties concerned
- Maintaining a positive relationship with customers and delivering a positive image of Orange ( professional and efficient)
- Follow set procedures diligently
- Develop a good vision of customers needs, market and competitors offers
A minimum of a degree in marketing and/or sales, minimum of 2 years experience in sales in a Business-to-Business environment, knowledge of the IT/telecommunications industry would be a strong advantage, Proven ability to negotiate and interact with a wide range of persons that can vary from top executives to end-users, Good communication skills (verbal and written, phone and direct contact)
Reporting to the Sales Support Manager and supports the entire corporate post paid sales force. The main purpose of this post is support to the sales staff by providing assistance with office administration as well as telemarketing services. The job also entails providing a positive, productive and healthy interface between all post paid subscribers and all relevant departments involved in providing pre and post sales customer services. The incumbent will be responsible for all forms of office administration work within the Sales section.
The responsibilities include:
- Supporting the sales team with any and all appointment arranging and documentation preparation regarding the corporate sales cycle.
- Provide accurate information on Orange's product portfolio, services, prices, strategies.
- Provide accurate information regarding customer profiles, history of visitations, customer account status and payment history.
- Call customers, advising them of new products, packages and services.
- Maintain a comprehensive filing system for a Key Account Management strategy.
- Maintain high levels of confidentiality in respect of all company affairs.
- Receive and redirect all incoming calls requiring the attention of the Sales Executives, attending and resolving queries where possible.
- Coordinate communications between Orange and the corporate market segment.
- Daily reporting on direct sales performance.
- Facilitate and ensure that all correspondence to the section is responded to in good time.
- Manage all sales administration responsibilities
The incumbent must have a minimum of a certificate or diploma in business studies. Must have been exposed to a corporate sales environment for at least 1 year, 2 years sales experience in a competitive environment is a must.
Reporting to the Shop Supervisor, responsible for meeting required sales targets, maximize Orange's sales and at the same time offer a superior service to Orange's existing and potential customers.
The responsibilities include:
- Receiving payments from customers for bills, scratch cards sales, SIM cards, starter kits and ensuring proper receipting procedure
- Capturing all payments
- Maintaining accurate stock records for scratch cards, SIM cards etc.
- No stock variances, no cash discrepancies
- Daily reporting to Orange Shop Supervisor
- Accurate Daily / Weekly / Monthly and Quarterly stock forecasts to Supervisor or Retail Coordinator
- Following set procedures diligently
- Offer superior customer service
- Train customers on new products/services launched by Orange to ensure knowledge and understanding of all products/services.
- Carrying out any other duties in the department as assigned from time to time
- Ensuring that the town is adequately branded and dealers are adequately supported with regard to POS and promotional material
- This person will be the brand ambassador of Orange for the specific town.
- To resolve all customer enquiries at first point of contact e.g. SIM replacements, Reactivations, Change of rate plan, Number change, etc.
- To own problems on behalf of the customer and to see these through correct and speedy resolution.
The incumbent must have at least 2-3 years experience in sales, at least two years' experience as sales rep in a high traffic retail shop environment with a similar function, banking experience is a beneficial attribute. Some experience in telecommunications would be preferred but not essential. Extensive experience in service delivery
Reporting to the Retail Manager, primarily to manage the Orange kiosk which operates within the opening hours of the shopping centre within which it is located. Responsible for supervision of all operational and sales aspects of the Orange Kiosk, key being growing the revenue of the kiosk and attracting customers through excellent service.
The responsibilities include:
- Manage all aspects of the Orange Kiosk (sales, stock, banking, complaint management, team management, operational tasks etc) and have the ability to steer the Kiosk in the direction as prescribed by the Orange Retail Team.
- Ensure that the Kiosk meets it's monthly and annual Post Paid & Prepaid sales targets.
- Ensure that all policies and procedures are followed with diligence without any stock losses or cash variances
- Ensure that prepaid and post sales targets are achieved
- Develop and maintain a high level of customer service at the kiosk
- Prepare and manage an efficient team management schedule to ensure that the kiosk is adequately managed at ALL times
- Ensure that Retail Shop Standards are kept at required levels as prescribed by the department
- Ensuring the maintenance of accurate reporting on daily sales, stock reports, forecasts and variances, and record keeping.
- Collection and Receipt of Payment and Stock
- Ensuring that there are no stock and cash variances
- Ensure that procedures are followed diligently
- Proposal for promotions or sales initiatives to increase sales and entice customers to visit our shop.
- Managing customer feedback and ensuring that short term solutions are put in place to improve customer satisfaction.
The incumbent must have at least three (3) years experience in a sales environment and previous experience in managing or directing a team of at least two (2) people and proven leadership skills.
Reporting to the Products and Services /VAS Manager, the incumbent will be responsible for working on the entire product/service life cycle for the Products and Services portfolio.
The responsibilities include;- Identifying new solutions and services to be considered for market or targeted segments.
- Working on product definitions, positioning and value propositions, coordinating deployment by working with various business units (liaising with Legal, Finance, ITN, Sales and Customer Care).
- Managing communication activities of products launching and in-life management.
- Continuously monitoring product performance in terms of maximum availability to customers and driving initiatives to increase usage of existing products and services.
- The responsibilities also include working within TTM, reporting on each on-going project, and providing early warning schedules on implementation targets.
- The position requires an aptitude for technology, very good computer skills and an ability to work well with diverse teams within the business.
- Good communication and presentation skills and an understanding of customer products and services requirements
The incumbent must posses a university degree in IT, preferably with 2 to 3 years marketing experience in the mobile telecommunications/ISP business.
Reporting to the Complaints Manager, the role holder will be responsible for monitoring and providing information on weekly & monthly basis on total number of complaints, cancellation requests and provide feedback to relevant units.
The responsibilities include:
- Provide and implement resolution to incoming complaints
- Resolution of complex complaints
- Analyze and further investigate complaints in order to identify the cause of dissatisfaction.
- Handle written or telephonic complaints referred by other units (call centre, front office, sales & shops) by receiving, recording in the informational system or complaints board.
- Gain a complete understanding of competitors' activities in retention & complaints resolution.
- Handle requests for cancellation and implement pro-active actions aiming at customer satisfaction, by receiving, recording and confirming to the customer, the incoming request for cancellation.
- Monitor and report on the key performance indicators and initiatives supporting growth & churn management.
- Ensure that there is immediate response of findings to the customer request, complaints in accordance with set standards
- Recording and reporting of all incoming complaints from all units ( call centre, shops, web, kiosk, letter and email)
- Complaints plan implementation in line with the strategic objectives
- Propose retention schemes to customers in line with company policy, when appropriate
- Process appropriate changes in system (contract deactivation and implementation of offer etc)
- Analyze the customer payment behaviour and overall value, according to company policy in order to determine the most appropriate retention offer
- Timely escalation of complaints that need other departmental attention to ensure QoS (within 2 hrs of receiving said complaints)
- Ensure timely communication on ISP Offers to the different departments
The incumbent must have at least Diploma in Business Studies or related course, 2 - 3 years experience in Customer Service, or related operation, Training in GSM industry, Key Account Management.
Reporting to the Procurement & Supply Manger, the incumbent will be responsible for running and implementing the sourcing process for category(ies) and/or commodity(ies) for which he/she is responsible in compliance with group policies (applies for a project in so far as such a project is relative to the category or the commodity in his/her perimeter)
The responsibilities include:
- Run and implement the sourcing process in compliance with the "7 Step" and "4 box model"
- Participate actively in the collection of internal stakeholders needs
- Elaborate sourcing strategies, select suppliers, manage supplier panel and negotiate suppliers agreement for the group to deliver overall group / local entity objectives
- Conduct negotiation with suppliers and for implementation of local contracts
- Select local suppliers for local needs not covered by corporate contracts and act as a single point of contact "supplier owner", managing relationship with local suppliers
- Communicate, promote usage of selected suppliers and negotiated contracts among entities
- Participate actively to costs optimization including TCO
- Manage relationship with suppliers (supplier owner)
- Provide relevant reporting (e.g. track savings, contract usage ... )
- Proactively informing commodity manager(s) about potential issues
- Active participation in market & supplier performance monitoring
The incumbent must have a minimum of a Diploma in CIPS or any other related field. In addition, a minimum of 2 years work experience, the ability to understand the whole process from supplier's supplier to customer's customer, IT skills with excellent Microsoft Office knowledge and Interpersonal & negotiation skills, organisation and planning skills.
Reporting to the Procurement & Supply Chain Manger, the incumbent will be responsible for managing and ensuring that goods and services are available in the right place at the right time.
The responsibilities include:
- Manage and implement different aspects of supply chain function (including sourcing, purchasing, transport, warehousing and distribution) in compliance with the company model
- Organize distribution to customers via local delivery services
- Work closely with suppliers and customers to improve operations and reduce costs
- Responsible for inventory in the main warehouses
- Integrate the business processes and IT systems of many suppliers and customers
- Increasingly, take responsibility for reverse logistics - e.g. returns, packaging, recycling rejects or damaged goods
- Operations management of the point of sales system (IPOS)
- Prepare weekly stock reports and ensure reports meet user requirements with appropriate recommendations
- Participate actively on the collection of internal stakeholders needs
- Manage relationship with user departments e.g. Sales, Marketing (supply chain process owner)
- Manage inventory count on a monthly basis (deadlines respected) and any ad-hock stock takes that may be necessary.
- Maintain proper supply chain and logistics processes and ensure clear communication of such to relevant stakeholders.
The incumbent must have a minimum qualification of a Diploma in CIPS or any other related field. Also, a minimum of 2 years work experience, the ability to understand the whole process from supplier's supplier to customer's customer, IT skills with excellent Microsoft Office knowledge and Interpersonal & negotiation skills, organisation and planning skills.
Reporting to the Financial Controller, the incumbent will primarily be responsible to perform profitability analysis on the activities of the company (support the decision making process) and to participate to the budget and reporting process.
The responsibilities include:
- In charge of profitability analysis related to : the current or new products and services portfolio of the company, commercial offers (tenders, ...)
- Contributing to the economic analysis of CAPEX projects and or supplier's offer
- In charge of investment committee organization
- Contribute to the budgeting, reporting and forecast process of the company, within the controlling section
- Promote the accurate methodologies and practices, in terms of economic analysis, in the other departments of the company. Develop skills of managers in its area of competency.
- Ensure quality of interactions with other department of the company (example: contribute to optimize operational processes with the stakeholders)
- Ensure quality of interactions with other section of finance department (cash management, procurement, accounting, revenue assurance)
- Performing any other relevant duties as may be determined by the management of Orange to meet the exigencies of the service
The incumbent must be a member of CIMA/ACCA or equivalent, or degree in business administration or economics, 5 years experience in finance & administration, Computer literacy with Microsoft excel, Good Knowledge of accounting principles, Very good skills in performance and economic analysis, Proficiency in oral & written communication - Strong Interpersonal skills, Customer and business oriented and previous experience in ICT industry would be an advantage.
Deadline: 29th September 2009